RETURN & REFUND POLICY

Last Updated: June 30, 2026

At LawMentor Gifts, customer satisfaction is important to us. We strive to deliver premium-quality personalized and legal-themed gifts. Please read this Return & Refund Policy carefully before placing your order.

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Eligibility for Returns

We accept returns only for eligible products that are received damaged, defective, incorrect, or significantly different from what was ordered. To request a return, you must contact us within 48 hours of receiving your order with clear photos or videos of the issue.

Products must be unused, in their original condition, and returned with all original packaging, accessories, and documentation (if applicable).

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Personalized & Customized Products

Since most of our products are custom-made with names, engravings, initials, or personalized details, they cannot be returned, exchanged, or refunded unless they:

• Arrive damaged or defective.
• Contain an error made by our team.
• Are different from the approved customization submitted during your order.

Please review all customization details carefully before completing your purchase.

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Non-Returnable Items

The following products are not eligible for return or refund:

• Personalized or engraved products.
• Custom-made gift hampers.
• Products damaged due to misuse, negligence, or improper handling.
• Items returned without original packaging.
• Clearance, promotional, or sale items (unless received damaged or defective).

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Damaged or Incorrect Products

If you receive a damaged, defective, missing, or incorrect item, please contact our customer support within 48 hours of delivery.

To help us verify your claim, please provide:

• Your Order Number.
• Clear photos of the product.
• A complete unboxing video (as described below).

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund where applicable.

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Unboxing Video Requirement

To ensure a fair and transparent claim process, a complete 360° unboxing video is mandatory for every order.

The video must start before opening the sealed parcel and continue without any cuts, pauses, or edits until the package has been completely opened and the product has been fully inspected.

Please ensure that:

• The sealed parcel is clearly visible before opening.
• The shipping label and docket/tracking number are clearly visible in the video.
• The parcel is opened carefully using a cutter or scissors.
• The complete inspection of the product, including its condition and functionality (where applicable), is recorded in the same continuous video.
• Any damage, defect, incorrect product, or missing item is clearly shown during the recording.

Please note:

• Claims for missing items, damaged products, defective products, or incorrect products will not be accepted without a complete continuous unboxing video.
• Issues must be reported on the same day the order is delivered.
• Parcels opened forcefully or without showing the sealed package and shipping label may not be eligible for claim verification.

We carefully inspect every product before dispatch and ensure that all orders are securely packed prior to shipping.

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Refund Process

Once your return or claim is approved, refunds will be processed using the original payment method used during checkout.

Depending on your bank or payment provider, the refunded amount may take 5–10 business days to reflect in your account.

Shipping charges, if applicable, are generally non-refundable, unless the return is due to our error.

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Order Cancellation

Orders may be cancelled only before production or personalization begins.

Once a personalized or customized product enters production, the order cannot be cancelled, modified, or refunded.

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Exchange Policy

Exchanges are available only when you receive a damaged, defective, or incorrect product.

Personalized items cannot be exchanged due to customer-submitted errors, including incorrect names, spellings, dates, initials, or other customization details provided during checkout.

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Return Shipping

If your return is approved because of our mistake, a manufacturing defect, or a damaged product, we will provide instructions regarding the return process and any applicable return shipping arrangements.

For any other approved return, customers may be responsible for return shipping charges.

Replacement or exchange will be delivered with in 5 to 10 business days 

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Contact Us

If you have any questions regarding this Return & Refund Policy or require assistance with your order, please contact our customer support team.